ABOUT US
WE STARTED ON THE PROPERTY MANAGEMENT SIDE
TB Premier Services was built from firsthand experience inside commercial office buildings — managing tenant relationships, solving operational challenges, and seeing where traditional tenant engagement models fall short.
Over time, one thing became increasingly clear:
Most buildings have systems for operations.
Very few have systems for ongoing tenant visibility.
That’s the gap we set out to solve.
TENANT EXPERIENCE HAS EVOLVED
For years, tenant experience was primarily measured through activity:
events, participation, amenities, and engagement metrics.
Those things still matter.
But today’s buildings need more than activity alone.
They need consistent visibility into:
tenant sentiment
relationship health
operational friction
engagement patterns
growth and contraction signals
evolving tenant needs over time
Because some of the most important tenant signals are subtle — and they rarely appear in a survey or formal complaint first.
We Believe Engagement Should Create Visibility
At TB Premier Services, we believe the strongest tenant experience programs do more than create moments.
They create intentional connection points that help properties stay meaningfully connected to the companies inside their buildings over time.
That’s why our work is designed not just around programming — but around relationship continuity, engagement consistency, and ongoing tenant visibility.
Because buildings don’t just need activity.
They need awareness.
A FLEXIBLE TENANT EXPERIENCE ECOSYSTEM
No two buildings operate the same way.
That’s why we built a Tenant Experience Ecosystem designed to support properties at multiple levels — from creative engagement programming to broader relationship visibility strategies and tenant relationship infrastructure support.
Our ecosystem allows buildings to scale support based on:
asset size
staffing structure
operational needs
tenant mix
ownership goals
For some clients, that means fully outsourced engagement programming.
For others, it may include more intentional relationship systems, reporting structures, or TRC-based support models.
The goal is not one-size-fits-all programming.
The goal is building stronger tenant visibility over time
Technology Matters. But Visibility Requires More Than Data.
Digital platforms can track activity:
registrations, attendance, app engagement, and usage metrics.
But some of the most valuable tenant signals are unstructured:
behavior changes, relationship patterns, disengagement, operational frustrations, and subtle shifts over time.
That’s why we believe meaningful tenant visibility is built through a combination of intentional engagement, consistent interaction, and human-centered relationship systems.
The Future of Tenant Experience Is More Strategic
The commercial real estate industry is evolving beyond hospitality alone.
The buildings that perform best over time will be the ones that combine:
meaningful engagement
operational awareness
relationship continuity
and ongoing tenant visibility
That’s the future we’re helping our clients build.
OUR OWNERS and why our background in real estate matters
FOUNDER AND PRESIDENT
Laura DeRousse
Laura DeRousse founded TB Premier Services after spending years inside commercial office buildings on the property management side of the industry.
Working directly with tenants, ownership groups, and operational teams gave her firsthand insight into both the opportunities and limitations of traditional tenant engagement models. Over time, she recognized that while many buildings were investing heavily in experiences and amenities, very few had structured systems for maintaining ongoing visibility into tenant relationships, engagement patterns, and evolving tenant needs.
That realization became the foundation for TB Premier Services and the company’s Tenant Experience Ecosystem — a flexible model designed to help properties strengthen engagement, relationship continuity, and tenant visibility over time.
Today, Laura works with commercial real estate teams to help reframe tenant experience as more than programming alone, focusing instead on how intentional engagement systems can support stronger operational awareness, relationship intelligence, and long-term asset performance.
OWNER AND Vice president
David DeRousse
As Co-Owner and Vice President of TB Premier Services, David plays a key role in shaping the company’s operational strategy, client partnerships, and long-term growth within the commercial real estate industry.
With a strong focus on execution, relationship management, and client experience, David has helped evolve TB Premier Services from a traditional tenant engagement company into a more strategic partner focused on tenant visibility, relationship continuity, and scalable engagement systems.
David works closely with ownership groups, property teams, and clients to ensure programs are not only creative and engaging, but operationally aligned with the unique needs of each asset. His approach emphasizes consistency, responsiveness, and building long-term trust through thoughtful engagement and high-level service execution.
As TB Premier Services continues to expand its Tenant Experience Ecosystem, David remains focused on helping clients strengthen tenant relationships through systems that create meaningful connection points, stronger operational awareness, and ongoing visibility over time.